| Q. |
How secure is the site? |
| A. |
The site is hosted on secure servers with password security using 128 bit encryption on a secure socket level. |
| Q. |
Where is the information stored? |
| A. |
The information is hosted on servers having 99.99% uptime and are backed up on a daily basis. |
| Q. |
Can we store the information on our own server? |
| A. |
No, part of the service includes providing the system resilience and this includes our software and hardware maintenance.
By including these services we can provide a higher level of service without relying on the end user to commit their time
and resources. |
| Q. |
Can we add our own logo? |
| A. |
Yes, we provide the facility to brand the site with your own corporate identity. |
| Q. |
Is there a limit on the amount of Distribution Boards we can add? |
| A. |
No, there is no limit, although we may need to advise you on how best to structure the information on large capacity sites.
|
| Q. |
Is there a limit on the amount of information we can add? |
| A. |
No, there is not limit to the amount of data that can be added or stored. |
| Q. |
Who uploads the information? |
| A. |
Anyone who has been authorized to do so, and has the correct access levels. |
| Q. |
Can you provide an administration service as well as the software? |
| A. |
Yes, we can provide a cost for a variety of maintenance levels. |
| Q. |
Can you provide the resources to survey all of our sites, scan the existing documentation and add it all to the Infinity
site? |
| A. |
Yes, we can provide a service to survey, or gather existing documentation and create an information database. |
| Q. |
Where can I view the site from? |
| A. |
An internet enabled PC or Laptop. You simply need a web browser, internet connection, user name and password. |
| Q. |
What back up is there if I am having trouble navigating the site? |
| A. |
We provide telephone support helpline and our site has extensive help files. |
| Q. |
What happens to the historical information? |
| A. |
All historical data is stored and can be viewed by the system administrator. We can also archive data from the system when
required. |
| Q. |
Who can view my information? |
| A. |
Access to view or upload information is controlled via the user name and passwords. |
| Q. |
What are the different access levels and what do they allow you to do? |
| A. |
There are two levels of access, which allow you to either view only or upload and administer the site. |
| Q. |
If the testing has to be cancelled or rescheduled how do I report this and advise others? |
| A. |
When a test date is cancelled, the user will be given an option to generate a cancellation report. If a report is generated
a further option allows the user to email the report to others. |
| Q. |
If some defects are found during testing how do we report this and advise others? |
| A. |
Defects and remedial works reports once input into the system can be emailed to others. |
| Q. |
How do I identify if there are any remedial works and what their status is? |
| A. |
Remedial works, once input into the system, are identified by a red or orange screwdriver. The green screwdriver denotes
that remedial works are completed with a green screwdriver denoting remedial works are outstanding. There is a facility
to view remedial works by distribution board or all the remedial works for the whole site. |
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